Refund Policy

Marceau Toronto Return and Refund Policy

At Marceau Toronto, we strive to provide all our customers with exceptional service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.

100% money-back guarantee on new products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds for sale items

Items purchased during sales are final sale and cannot be refunded. These purchases are final and cannot be returned or exchanged, even in the case of an incorrect size.

Return shipping costs and return address

Customers are responsible for return shipping costs. Marceau Toronto does not reimburse return shipping costs and is not liable for any costs incurred during the return process.

Attention :
Returns are processed by our international logistics center in Asia. The exact return address will be sent to you by email after your return request has been validated. To ensure secure processing, we recommend using a shipping service with tracking.

Important: Marceau Toronto is not responsible for lost or undelivered packages during return shipping.

Deadline for return notification

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Exchange of sold products

Sale items cannot be exchanged, even if they are the wrong size. Please ensure you select the correct size before making your purchase.

100% guarantee on defective items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, whichever you prefer.

Return process

To initiate a return, please send an email to info@marceautoronto.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee that your request is processed correctly.

Conclusion

Marceau Toronto is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are processed efficiently and fairly. For any questions or comments, please contact our customer service department at info@marceautoronto.com